-
ProductsThe manufacturer provides supporting services and offers you a one-stop procurement platform for fire accessories and products
-
About usAn industrial and trade fire company integrating the development, production, sales, and service of fire accessories.
-
-
-
Contact us
_
Service Commitment
Our company always focuses on customers and strives to improve product quality and service level. With the goal of zero product defects and zero customer complaints, we solemnly make the following commitments:
Service phone number：+86-13599789119
Product installation and training
For technically complex products, we provide remote video guidance installation services and offer free product usage, maintenance, and upkeep training for customer operators. Through a combination of theoretical explanations and practical demonstrations, we ensure that customers are proficient in product operation skills.
Quickly respond to after-sales issues
Establish a 7 × 24-hour global after-sales service hotline and online customer service platform to promptly respond to customer after-sales inquiries and complaints; Establish a rapid response mechanism for customer issues, providing solutions within 24 hours for general problems; For major quality issues, arrange technical personnel to go to the site within 48 hours to handle them.
Spare parts supply and maintenance
Establish sufficient spare parts inventory to ensure that customers can obtain original parts in a timely manner when needed; Provide lifelong maintenance services for products, and free repair or replacement for non-human damage products within the warranty period; Collect reasonable maintenance costs outside the warranty period, conduct regular customer visits, and track product usage.
Customer Satisfaction Management
Regularly collect customer satisfaction feedback on product quality and service level through questionnaire surveys, telephone follow-up, and other methods; Organize internal meetings to discuss and develop optimization measures in response to customer improvement suggestions, and continuously improve customer experience; Establish customer profiles, record customer cooperation history and feedback information, and provide reference for future cooperation.
ADDRESS
Lidong Industrial Zone, Meilin Street, Nan'an, Quanzhou City.
CONTACT NO
EMAIL ID
SUBSCRIBE NEWSLETTER
If you have any suggestions or feedback on our company, please fill in the relevant information on this page and submit it. A staff member will contact you in a timely manner, or please call us directly.
we mainly have: water system accessories, stainless steel fire boxes and foam fire hydrant box accessories, valve accessories, intelligent above-ground hydrants and intelligent end-of-line test devices and automatic fire cannons, as well as accessories and fire equipment and valve product OEM processing.